At Bulk Pounds, we are committed to providing a smooth and reliable experience from the moment you place your order to the final delivery. Please review our shipping and returns policies below to ensure you understand the terms before placing an order.

Shipping Policy

1. Shipping Locations
We ship to locations across the United States. However, please note that certain products may be subject to state laws and local regulations. Before processing your order, we will verify that all products are legally allowed to ship to your location. We recommend you do your own research on your state’s laws as they may change frequently.

2. Processing Time
Once your order is confirmed, it typically takes 1-3 business days to process. This timeline may vary depending on the availability of the products and the size of your order. During peak seasons or holidays, processing times may be slightly longer.

3. Shipping Methods
We use reliable shipping carriers to ensure your order arrives safely and promptly. Shipping rates and methods will be provided once your quote is confirmed. For bulk and wholesale orders, we use freight or specialized carriers for larger shipments.

4. Delivery Times
Delivery times will vary based on the shipping method selected and your location. Most orders within the U.S. will arrive within 3-7 business days after shipment. If you require expedited shipping, please contact us directly to make arrangements.

5. Shipping Costs
Shipping costs are calculated based on the size and weight of your order, as well as the shipping destination. You will receive a detailed shipping cost estimate when we finalize your order.

6. Shipping Restrictions
Due to varying state laws, some products, such as THCa flower, Delta-9 THC, and Delta-8 THC, may be restricted or illegal in certain states. If we are unable to ship a product to your location due to legal restrictions, we will inform you during the order confirmation process.

Returns Policy

1. Order Accuracy
We take care to ensure all orders are accurately processed and shipped. Please double-check your order details before submitting a request for a quote, and again when confirming your order with us.

2. Return Eligibility
Due to the nature of our products, we generally do not accept returns unless there is an issue with the order, such as receiving the wrong items or damaged goods. All returns are subject to approval and must be reported within 5 business days of receiving your order.

3. Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us immediately via email at info@bulkpounds.com or call us at 415-738-5127. We may request photos or additional details to resolve the issue. Approved returns will be eligible for a replacement or store credit, depending on the situation.

4. Non-Returnable Items

  • Custom or co-packed products
  • Perishable goods
  • Opened or partially used products
  • Products shipped to states where they are prohibited by law

5. Return Process
To initiate a return, please contact our support team via email or phone with the details of your issue. We will provide instructions for returning the items, if approved. Please do not send any items back without first receiving confirmation from our team.

6. Refunds
Refunds are not typically issued, as we aim to provide replacements or store credit for any approved returns. In special cases where a refund is approved, please allow 5-10 business days for the refund to be processed and credited to your original payment method.

Contact Us

If you have any questions or concerns regarding shipping or returns, feel free to reach out to us. We are here to help and ensure your satisfaction with Bulk Pounds.

RETURN ADDRESS

BulkPounds.com
624 Rossanley Drive, #113
MEDFORD OR, 97501

415-738-5127